I discussed the matter with the client and I was honest about my mistake. I also offered to pay the interest on the additional tax liability. It would be a negligible amount.
I changed my approach in my potential client meeting today. As I mentioned in THIS blog that I would treat the first meeting as a sales meeting.
My changed approach was to answer questions that showed my practice in the best possible light. I did not lie. I answered some of the questions by not mentioning the negatives.
I was struck by what one of the prospects asked me. In the past I would have used my standard response. Things have changed. I think the attractive prospect in question may go elsewhere (please no).
The killer question was “Will you be dealing with all our affairs?”
It was my worst tax season in terms of stress level. No, won’t do this again. No way. Why you may ask. Continue reading “Will the last person out please turn off the lights”
I am sure you know as practicing accountants our business relationship with our clients is a long-term one. Most of our clients stay with us. Over a period we form an emotional attachment to our clients. This means it is not easy to say good-bye to clients even when it is in the best interest of our business.