My Week: Outsourcing

Contacts ListHello folks. Overall from our Inbox perspective, it was a good week. I was surprised with the substantial reduction in client emails. I hope it continues.

My walking commute to the office was a mixed bag. Some days were bright and sunny and other days were cold. It is good to see more daylight each day. 

Insurance

As you may know, we are working on responding to HMRC VAT client compliance visit information. Q has spent 10 days so far. We are nearly there now. I rather Q works on other areas.

My initial claim to our fee protection provider was a day’s work. This was extended due to the fact HMRC’s tax officer,  asked for further information.

I went back to the insurance provider claiming additional time. They did not accept my application for additional days. I have asked them to send me an extract of Ts&Cs that state I cannot claim additional days as a result of more work.

Offshore 

I am not for outsourcing work to India. In the case of HMRC client visit compliance work, I will review the option of outsourcing work to India. We have our day to day work and HMRC compliance queries really do scupper our plans. 

As a small practice, I do not have enough living breathing people to cope with the unexpected. At this time of the year, I wanted to work with Q in improving our internal process and systems. I have a feeling something else will come up next week.

Business Stationery 

Until this week, I did not get a chance to have the address changed to our current business address on the business card and brochure. Since it was a client stress free week, I requested the branding consultant to make the changes. She has completed her part. I will place the business stationery order next week.

I hope until the end of March, the number of client email queries remain at a low level. I want to turn the practice into a gleaming well-oiled machine. It includes working on our website and restarting business blogs.

Newsletters

I no longer have the time to draft newsletter for clients. From March, I will be going for newsletters that will be written and all I have to do is press the button to send them out. They are not specially written for us. They are standard ones that other accountants subscribe to as well. I think they are good.

Studies

CTA studies are going okay. I wake up very early in the mornings and put in 1.5 to two hours. It is not enough. It is the best I can do. In the evenings I am just too tired. Most of my weekends are taken up with my iPad and Tolley Pdf tax manuals.

Talking about iPad, 12.9″ iPad Pro with an Apple pencil turned out to be a very good investment. For the next distance learning package,  I will order the online version of the course without any papers. I have not even looked at Tolley paper files. Paper is just too messy.

And Finally 

I think from next week, with HMRC Compliance visit work out of the way and me settled into the routine of studying after xxx years, I will be a far more okay than I have been so far this year.

Hopefully, I will jump from safety to self-actualization stage of Maslow’s Hierarchy of Needs pyramid. Remember Maslow from your pointless accountancy management paper? Did it improve your emotional intelligence to become a productive and a well-balanced accountant? Not me.

 

 

 

 

 

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